leadership

The Air Boss oversees operations on the deck of an aircraft carrier

Spot Delivery Problems Early – Part 1: Governance

“I often say that when you can measure what you are speaking about, and express it in numbers, you know something about it; but when you cannot express it in numbers, your knowledge is of a meagre and unsatisfactory kind; it may be the beginning of knowledge, but you have scarcely, in your thoughts, advanced to …

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Why is it so hard to get buy in to continuous improvement?

At the heart of continuous improvement is the matter of change.  In order to improve the process, we must change it.  However, not every change results in an improvement.  We would not bother to make a change if it didn’t result in something positive, yet many changes we make result in little real improvement.  Why is …

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Study Shows Good Management Practice Equals More Profit

One would think we have the idea by now…

A recent study done by the London School of Economics and Stanford University shows that a standard of management practice is linked to the favorable financial performance of the business. The way an organization is managed has a strong effect on its performance. It also states that “Management excellence is a matter of internal policy and not just the business environment”

Silk Purses from Sow’s Ears & Flying Lead Balloons

It’s that time of the year; review your past successes and update your plans for the coming year or so… I was doing some research on selling professional services, and ran accross the “best business brochure ever written”. It was a brochure written by Arthur D. Little for his fledgling consulting firm. In it, he describes …

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